Third-parties (such as restaurants and social networks that you use in connection with our Sites) may also collect, use, and share information about you. This Policy does not cover such third-parties or their services and we do not take any responsibility for how such third-parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.
Information We Collect
We may collect your information in connection with your registration, use, purchase, or inquiries on or about our Sites that link to this Policy.
How We Use Your Information
We may use your information to provide services, respond to and fulfill your requests, operate and market our Sites, comply with applicable law, and as otherwise permitted by applicable law.
How We Share Your Information
We may share your information with restaurants, restaurant groups, restaurant affiliates, our affiliates, subsidiaries, business partners, service providers and other third-parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.
Security of Your Information
We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information.
Cookies and Other Tracking Technologies
You can opt out of receiving marketing communications from us, change your communication preferences, update your location sharing, and/or opt-out of certain sharing of your information with third-parties.
Access and Correction of Your Information
We provide you the opportunity to access, correct and update your information.
We may transfer your information outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law.
Links to Other Websites
Our Sites may contain links to other websites or services that are not owned or controlled by Tawla.co, including links to websites of our advertisers, sponsors and partners.
Changes to This Policy
You will be notified about any material changes to this Policy via a posting on our Sites, and as otherwise required by applicable law.
If you have questions about this Policy, please contact us.
INFORMATION WE COLLECT
Personal Information. By visiting or using our Sites, we may collect the following categories of personal information (“personal information”) you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information; survey responses; demographics; primary dining city; current and past restaurant reservation details; booking path; favorite restaurants; searches; sites or restaurant pages visited; special restaurant requests; dining activity (e.g., frequency, restaurants, restaurant type, meal type, cancellations); dining preferences; marketing responses; photos of you (such as if you add a photo of yourself to your profile); account settings; passwords; contact information of people you add to, or notify of, your restaurant reservations through our Sites; customer support and other requests you make through our Sites and through restaurants; restaurant reviews and other information you provide on our Sites; and other information you may provide about yourself or others to our Sites or to which you provide us with access via third-party platforms.
We do not proactively collect personal information considered as sensitive personal information such as health-related information. However, our Sites include text boxes which are designed for you to provide your choice of certain information about your dining preferences. You should be aware that information you freely submit in these boxes may reveal to us or to the restaurants or third-parties with whom we share information (as detailed in the How We Share Your Information section, below) certain information that may be considered as sensitive personal information under applicable law. For certain services on our Sites, credit or debit card account information may be required.
In addition, we may receive certain categories of personal information listed above and some device information listed below (such as your name, email, browsing history on our sites and other details) from sources other than you, such as from third-party websites, applications, and services (each, a “third-party platform”), restaurants, and other third-parties. If you are an existing Tawla.co customer, we will combine this information with information we collect on our Sites and use it for the purposes described below.
Device Information. When you visit our Sites or open communications (such as emails), some information is automatically collected from devices (e.g., mobile, computer, laptop, tablet) used to visit or use our Sites including, but not limited to, operating system, access times, browser information (e.g., type, language, and history), settings, and other data about your device that we use to provide the services or as otherwise described in this Policy (“device information”). We also collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons and other technologies. Where required by law, we will obtain your consent before we collect this information from your device or use these technologies.
Location Information. If you use our Site, we may receive your generic location (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running. We may, for example, receive this information when you select restaurant search locations, enter your local dining city in your account profile, when you are in proximity to certain beacons, choose to publish your location in reviews you leave for Restaurants on the Sites, or in your comments or communications with us. We may use and store this information to provide and improve features of our Sites, for example, to tailor our Sites on a needs-based manner to better facilitate your requests and to provide you more relevant content about restaurants in your dining city or cities you visit. Please see the Your Choices section, below, for more information about how to adjust your preferences, including those related to location information.
Personal information, device information, and location information are collectively referred to as (“your information”).
Our Sites are for persons 16 or older. As such, Tawla.co does not knowingly collect personal information from children under the age of 16. If you learn that your child has provided us with their information without your consent and he or she is under the age of 16, please let us know at Contact@tawla.co or write to us, as detailed in the Contact Us section below, so we may remove it from our systems.
HOW WE USE YOUR INFORMATION
We may use your information for the following purposes (“Purposes”), to: provide you with the services, products, and functionality offered on our Sites and fulfill your requests, including, but not limited to, making reservations, reviewing restaurants, paying for services, joining waitlists, and notifying people you add to, or otherwise request to notify of, your restaurant reservations through our Sites; communicate with you about your account or use of our Sites, services, products and/or functionality; respond to, or follow up on, your comments and questions, and otherwise provide customer service; communicate with you about special offers and other marketing communications; operate and improve our Sites, products, services, and functionality; process and deliver contest entries and rewards; authenticate your credit or debit card account information, if applicable; tailor your experience on our Sites, including search results and displaying relevant advertising; provide information, services and products to our customers, including restaurants and their restaurant groups and restaurant affiliates; link or combine with other information we get from third-parties to help understand your needs and provide you with better service; perform statistical analysis; protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; comply with our policies, procedures and legal obligations; and as otherwise consented to by you and as required or permitted by applicable law.
If you do not provide us with certain of your information, we may not be able to fulfill the requested Purpose of collection, such as to respond to your queries or provide our Sites to you.
Combined Information. We may combine your personal information with device information and location information (with your consent, where required) to serve you specifically, such as to deliver a product to you according to your preferences or restrictions, or for advertising or advertising targeting purposes. When we combine personal information, device information and location information in this way, we treat it as, and apply all of the safeguards in this Policy applicable to, your information.
Electronic Communications. Consistent with the above Purposes, we may communicate with you via electronic messages, including email, text message, or mobile push notification to, for example: send you information relating to our products and services, including reservation and waitlist confirmations and updates, receipts, technical notices, updates, security alerts, and support and administrative messages; and/or, subject to the Your Choices section, below, and/or applicable law, communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by Tawla.co and other business partners. With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above Purposes.
Our Role as Data Controller and Data Processor. We generally act as the data controller of your information; however, under certain Tawla.co programs, restaurants may engage us to provide them with certain processing services related to information owned or controlled by the restaurant. We are not responsible for any restaurant’s use of information for which it is an owner or controller. To learn more about how a restaurant may use such information, you should review its privacy notice.
Aggregated Information. We may aggregate personal information collected from you and other users as well as device information and location information (with your consent, where required) to produce general statistics that cannot be linked to you or any other specific user and with which we attempt to provide you with a better experience, to improve our services, and to analyze and understand how our Sites and products are used.
Retention. We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.
HOW WE SHARE YOUR INFORMATION
Information Shared with Restaurants and their Affiliates
When you make a request through our Sites or the restaurant, such as a restaurant reservation, joining a restaurant waitlist, or making a payment to a restaurant through our Sites, we automatically provide certain categories of your information to the restaurant to facilitate such request. For requests to dine, this information may include your name, profile, time and date of visit, party size, your phone number, your dining preferences, guest information, any special requests, information or comments that you choose to submit (if any) and your email address. Your information is provided to the restaurant, just as it would if you contacted the restaurant directly. If you provide a mobile phone number in connection with your request, restaurants may send you text messages regarding your request.
When you make a request, we may also share with the restaurant additional information about you, such as information about your dining activity and history, and/or information that we collect from you and third-parties. Depending on where you reside, and as permitted by applicable law, we or the restaurant may additionally share certain of your information with such restaurant’s affiliated restaurants (such as affiliated brands), restaurant group and/or restaurants with the same brand or parent-brand (collectively, such restaurant’s “restaurant group”), or other entities associated with such restaurant (such as the parent entity of the restaurant group or affiliated hotels) and/or their service providers (collectively, the associated entities and service providers, such restaurant’s “restaurant affiliates”) under Tawla.co’s programs. We or the restaurant may, as permitted by applicable law, share your information with such restaurant’s restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve their services. The Tawla.co entity would be the services provider/data processor of the restaurants under these Tawla.co programs. For more information, please feel free to contact the restaurants at which you dine or book, or Tawla.co as detailed in the Contact Us section below. To learn more about your choices related to how we share your information with restaurant groups and restaurant affiliates under our programs, please see the Your Choices section below.
We may share with restaurants summary reports of feedback from diners. If you provide comments about a restaurant through our Sites, these comments may be shared with or may be accessible by that restaurant and the restaurant may respond to you. We will not tie your comments with other information that can identify you, but a restaurant may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an email address.
Payment Card Information
To use certain services on our Sites (such as to make reservations at certain restaurants; to make payments to certain restaurants; and to purchase other products or services), we may require credit or debit card account information. Tawla.co agrees and shall abide by the Electronic Payment regulations pursuant to Chapter Six of Kuwaiti Law No. 20 of 2014 concerning Electronic Transactions. By submitting your credit or debit card account information through our Sites, to the extent permitted by applicable law, you expressly consent to the sharing of your information with restaurants, third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third-parties), and you further agree to the following terms.
When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or debit card account information (including card number and expiration date, but excluding the CVV number) to our third-party payment service providers and the applicable restaurant.
For information about the security of your credit or debit card account information, see the Security of Your Information section, below.
Information You Share Socially
Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Sites may also allow you to connect with us on, share on, and use third-party platforms, including those on which Tawla.co has a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. Tawla.co also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.
We do not share your information with third-parties other than as described above and as follows:
We may share information with third-parties for their own marketing purposes, which are subject to the separate privacy policies of such third-parties. We will do this on the basis of your consent, where required by law, and if not required by law on the basis of our legitimate interests in sharing data with our partners so that we can help you see offers and services which are most relevant to you. To learn more about your choices related to how we share your information with third-parties, please see the Your Choices section, below.
We may share information with third-party vendors, consultants, and other service providers who perform functions on our behalf (e.g., hosting or operating our Sites, data collection, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorize these third-parties to use your information for purposes other than for which it has been provided, and do not authorize these third-parties to disclose that information to unauthorized parties. We require these third-parties to maintain appropriate security to protect your information from unauthorized access or processing.
We may disclose your information to regulatory authorities, courts, government agencies and other third-parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of Tawla.co or others, or to respond to emergencies.
We may disclose or transfer your information to a third-party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
We may share aggregate statistical data for the improvement of services offered by our Sites. We may also share aggregated or de-identified information with third-parties in our discretion.
We may otherwise share your information as directed by you or subject to your consent.
SECURITY OF YOUR INFORMATION
Tawla.co takes commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
When your credit or debit card account information is being transmitted to our Sites or through our Sites, it will be protected by market standard technological protocols. To be clear, Tawla.co does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third-party payment processors that are the controllers of your credit card information. Our contracts with third-parties that receive your credit or debit card account information require them to keep it secure and confidential.
Nonetheless, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorized third-parties will never be able to defeat the security measures taken by Tawla.co or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your Tawla.co account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the Contact Us section, below.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We collect information about your usage and activity on our Sites using certain technologies, such as cookies, web beacons, and other technologies. Third-parties may also view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third-parties. The use of these technologies by such third-parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.
For your reference, Cookies and similar tracking technologies, such as beacons, scripts, and tags, are small bits of code, usually stored on a user’s computer hard drive or device, which enable a website to “personalize” itself for each user by remembering information about the user’s visit to the website. We also use these technologies within emails or other communications we send to you. Where required by law, we will obtain your consent before we collect this information from your device or use these technologies.
Tawla.co Cookies (First Party Cookies). We, at Tawla.co, use our cookies to improve your web-browsing experience. For example, we may use these cookies to remember your language preference or city, or to keep you in a logged in state so the Sites does not require you to log in repeatedly to access different pages. Tawla.co’s cookies are associated with other data we collect from you. However, no third-party may use the information we collect through our Tawla.co cookies for their own purposes. Deletion of these types of cookies will result in limited functionality of our Sites and services.
Third-party Cookies. We work with third-parties that place cookies on our Sites to provide their services, including:
Ad Targeting. We work with third-party advertising companies to serve ads while you are visiting our Sites and permit these companies to place and access their own cookies on your computer in the course of serving advertisements on our Sites. These companies may use information obtained through their cookie (which does not include your name, address, e-mail address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online sites in order to provide advertisements about goods and services of interest to you. Other companies’ use of their cookies is subject to their own privacy policies and not ours. Data Providers: We also allow data providers to collect web log data from you (which may include IP address, where permitted, and information about your browser or operating system), when you visit our Sites, or place or recognize a unique cookie on your browser to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, that we may share with data providers solely in hashed, non-human readable form.
Analytics/Measurement. We also use third-party analytics cookies to gain insight into how our visitors use the Sites, to find out what works and what doesn’t, to optimize and improve our Sites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our Sites. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our Sites after they have been shown an online advertisement, which may include advertisements on third-party websites.
Google Analytics 360 Suite and Google Analytics Advertising. Our Sites may use Google Analytics 360 Suite, including and Google Analytics Advertising, which are web analytics and analytics advertising services provided by Google, Inc., which use third-party cookies. Where required, our Sites have activated the IP-address anonymization functionality so that the IP-address of the user is shortened by Google. Our Sites may also use the following Google Analytics Advertising features: Google Remarketing with Analytics, Google Segments, Double Click by Google, Adwords and BigQuery. These features use third-party cookies to collect information about our website traffic by tracking users across websites and across time and generating reports for us to better understand our website users and to create audiences for our advertisements based on such understanding.
Remarketing Pixel Tags. In addition, we may share website usage information about visitors to our Sites with third-party advertising companies for the purpose of managing and targeting advertisements and for market research analysis on our Sites and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our Sites. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the Internet. These advertisements may be targeted to specific searches you conducted on Tawla.co during earlier browsing sessions.
Other Cookies: Our partners, who provide certain features on our Sites or display advertising based on your browsing activity, also use Local Storage such as HTML5, to collect and store content information and preferences. Various browsers may offer their own management tools for removing HTML5 local storage.
Mobile Devices, Anonymous Device Identifiers and Hashed IDs. We and/or data providers that we have engaged may collect and store a unique identifier matched to your mobile device, in order to deliver customized ads or content while you use applications or surf the internet, or to identify you in a unique manner across other devices or browsers. In order to customize these ads or content, we or a third-party data partner may collect de-identified demographic or other data about you which you have either voluntarily submitted to us, e.g., your email address, or to has been passively collected from you, such as your device identifier or IP address, where permitted. However, we will share your email address solely in hashed, non-human readable form.
OPTING OUT OF COOKIES AND TRACKING TECHNOLOGIES.
First Party Cookies. If you’d rather we didn’t use Tawla.co cookies when you visit us, click here for information on how to configure your browser settings to reject cookies. Please note, disabling these types of cookies will result in limited functionality of our Sites and services.
Third-party Cookies. If you would like to opt-out of third-party cookies, here are some options:
If you would like to generally (i.e. not just for this Site) opt-out of receiving personalized ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.
In order to control the collection of data for analytical purposes by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on available here. To control the collection of data for analytical advertising purposes by Google Analytics Advertising, you may also visit the Google Ad Settings page here. Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad network.
If you wish to block other cookies, including those being served by companies that are not part of the NAI or DAA, you can configure your browser settings to reject cookies. You can also delete all cookies that are already on your computer’s hard drive by searching for and deleting files with “cookie” in it.
Mobile Devices. If you no longer wish to receive interest-based advertising on your mobile applications, please refer to your device’s operating system settings and follow instructions below.
iOS users: To use the “Limit Ad-Tracking” option, follow the instructions provided by Apple here: Apple Support Center
Android Users: To use the “opt-out of interest-based advertising” option, follow the instructions provided by Google here: Google Play Help
You may want to consider downloading the DAA AppChoices Mobile App to manage online behavioral advertising technology.
If you no longer wish to receive interest-based advertising on your mobile device browser, you can follow the steps outlined above for first party cookies and third-party cookies.
Do-Not-Track Signals. We currently do not employ technology that recognizes “do-not-track” signals from your browser.
Please keep in mind that, without cookies, you may not have access to certain features on our Sites, including access to your profile/account and certain personalized content. Removing all cookies from your computer could also affect your subsequent visits to certain websites, including our Sites, by requiring that, for example, you enter your login name when you return to that website. Please note that even if you opt-out, you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.
Email. If you do not want to receive marketing and promotional emails from Tawla.co, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive marketing and promotional emails, you can choose not to opt-in. Please note that even if you opt-out of receiving marketing communications from one or all of our Sites, we may need to send you service-related communications, such as confirmations of any future reservations you make.
Mobile Push Notifications. You can use the settings on your mobile device to enable or turn off mobile push notifications from Tawla.co.
Text Messages. If you no longer want to receive text messages from Tawla.co, reply as instructed in the text message. If you have an Tawla.co account, you may also adjust your account settings to opt-out of text messages. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive text messages, you can choose not to opt-in.
Application location choices. As detailed in the Information We Collect section, above, we may collect information about your location if you enable location services through the settings in your mobile device, or, as required, with your consent. You can change the privacy settings of your device at any time to turn off the sharing of this location information with our Sites. If you choose to turn off location services, this could affect certain features or services of our Sites. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.
In addition to the above methods of exercising choice, to the extent required by applicable law, we may provide you with additional choices regarding the processing of your information, which you may exercise by contacting us as detailed in the Contact Us section, below. We will try to comply with your request as soon as reasonably practicable as required by applicable law.
ACCESS AND CORRECTION OF YOUR INFORMATION
If you have created an online account with us and would like to update the information you have provided to us, you can access your account to view and make changes or corrections to your information. You may also contact us as detailed in the Contact Us section, below.
Information about you may be transferred to, or accessed by, entities located around the world as described in this Policy. Some of these entities may be located in countries that do not provide an equivalent level of protection as your home country. Where required, Tawla.co has implemented appropriate cross-border transfer solutions to provide adequate protection for transfers of certain information. By using our Sites, and providing us information about you, you consent to the international transfer of information about you to the above parties.
LINKS TO OTHER WEBSITES
Our Sites may contain links to other websites or services that are not owned or controlled by Tawla.co, including links to websites of restaurants and our advertisers, sponsors, and partners. This Policy only applies to information collected by our Sites. We have no control over these third-party websites, and your use of third-party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third-party websites linked to our Sites. Your use of third-parties’ websites linked to our Sites is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites when you leave one of our Sites.
CHANGES TO THIS POLICY
Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our Sites, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.
If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.
If you have any questions about this Policy or information we have collected about you, please contact us by email at Contact@tawla.co